Issues related to field reliability and warranty data
Data quality control theory and pragmatics
A new repair-replace strategy for items sold with a two-dimensional warranty
Computers and Operations Research
Warranty cost analyses using quasi-renewal processes for multicomponent systems
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
A two-dimensional warranty servicing strategy based on reduction in product failure intensity
Computers & Mathematics with Applications
| Hi-index | 0.98 |
For repairable products, the warrantor has options in choosing the degree of repair applied to an item that has failed within the warranty period. We focus on a particular warranty repair strategy, related to the degree of the warranty repair, for non-renewing, two-dimensional, free of charge to the consumer warranty policy. We consider a rectangular warranty region and divide it into three disjoint subregions, so that each of these subregions has a preassigned degree of repair for a faulty item. Our main goal is to determine the subregions, so that the associated expected warranty servicing cost per item sold is minimised. A comparison between our strategy and previously studied, more restrictive, ones is provided.