Social media as crisis platform: The future of community maps/crisis maps
ACM Transactions on Intelligent Systems and Technology (TIST)
Information credibility on twitter
Proceedings of the 20th international conference on World wide web
Promoting coordination for disaster relief: from crowdsourcing to coordination
SBP'11 Proceedings of the 4th international conference on Social computing, behavioral-cultural modeling and prediction
Twitter under crisis: can we trust what we RT?
Proceedings of the First Workshop on Social Media Analytics
Harnessing the Crowdsourcing Power of Social Media for Disaster Relief
IEEE Intelligent Systems
Knowing where and how criminal organizations operate using web content
Proceedings of the 21st ACM international conference on Information and knowledge management
Critiquing text analysis in social modeling: best practices, limitations, and new frontiers
SBP'13 Proceedings of the 6th international conference on Social Computing, Behavioral-Cultural Modeling and Prediction
Measuring user credibility in social media
SBP'13 Proceedings of the 6th international conference on Social Computing, Behavioral-Cultural Modeling and Prediction
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In disasters such as the earthquake in Haiti and the tsunami in Japan, people used social media to ask for help or report injuries. The popularity, efficiency, and ease of use of social media has led to its pervasive use during the disaster. This creates a pool of timely reports about the disaster, injuries, and help requests. This offers an alternative opportunity for first responders and disaster relief organizations to collect information about the disaster, victims, and their needs. It also presents a challenge for these organizations to aggregate and process the requests from different social media. Given the sheer volume of requests, it is necessary to filter reports and select those of high priority for decision making. Little is known about how the two phases should be smoothly integrated. In this paper we report the use of social media during a simulated crisis and crisis response process, the ASU Crisis Response Game. Its main objective is to creat a training capability to understand how to use social media in crisis. We report lessons learned from this exercise that may benefit first responders and NGOs who use social media to manage relief efforts during the disaster.