A mathematical model for the management of a Service Center

Authors:
A. Marasco;A. Romano
Affiliations:
-;-
Venue:
Mathematical and Computer Modelling: An International Journal
Year:
2011

Citing 6
Cited 0

Proactive and reactive strategies for resource-constrained project scheduling with uncertain resource availabilities

Journal of Scheduling
Time-constrained project scheduling

Journal of Scheduling
A survey of dynamic scheduling in manufacturing systems

Journal of Scheduling
A Bus Driver Scheduling Problem: a new mathematical model and a GRASP approximate solution

Journal of Heuristics
The trade off between diversity and quality for multi-objective workforce scheduling

EvoCOP'06 Proceedings of the 6th European conference on Evolutionary Computation in Combinatorial Optimization
The capacity planning problem in make-to-order enterprises

Mathematical and Computer Modelling: An International Journal

Quantified Score

Hi-index	0.98

Visualization

Abstract

In this paper we propose a mathematical model to manage a Service Center (SC) which is based on a system of ordinary differential equations. By resorting to this model, the manager of the SC can design planning strategies to satisfy customer orders, under strict deadlines and human resource constraints. After describing the model, we introduce criteria which optimize the processing time and supply a more accurate description of working behavior. Finally, we conclude presenting some numerical simulations which demonstrate the usefulness of the proposed model to reach correct decisions in managing a SC.