The implementation of information system strategies in UK companies: Aims and barriers to success
International Journal of Information Management: The Journal for Information Professionals
Establishing an Integrated Process Management System (IPMS) in ship management companies
Expert Systems with Applications: An International Journal
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The needs of the UK insurance industry to resist competition from other financial institutions and from European firms has led to an increasing interest in means for improving the efficiency and effectiveness of their operations. This paper reports on a survey of the extent to which companies are involved in business process redesign (BRP) as a means to deliver better customer service through dealing more rapidly with insurance policy applications and subsequent policy changes or problems. Eighty-eight per cent of the companies surveyed believed that BPR was needed and 45 per cent had already started planning to implement BPR, with the processing of new business as the main target area.