Productivity improvements in software maintenance

Authors:
K. Ketler;E. Turban
Affiliations:
Dr Karen Ketler is an Assistant Professor in the Computer and Operations Department at Eastern Illinois University, Charleston, Illinois 61920, USA;Dr Efraim Turban is a Professor of Information Systems at California State University at Long Beach, USA
Venue:
International Journal of Information Management: The Journal for Information Professionals
Year:
1992

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Abstract

Software maintenance is a complex topic largely ignored by information systems management, yet it is growing in importance. This paper identifies the major factors that impact software maintenance efforts from the perspective of a manager. Three classes of factors are identified: technological, administrative and behavioral. The paper surveys past research regarding the impact of these factors, and identifies those that may contribute to increased productivity. The paper also identifies areas that need further research.