Information systems failures—a survey and classification of the empirical literature
Oxford Surveys in Information Technology
Information systems and user resistance: theory and practice
The Computer Journal
Some fallacies in information systems development
International Journal of Information Management: The Journal for Information Professionals
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To date, the bookmaking industry has been largely untouched by information technology. Many of the counter staff are female, poorly paid and have misgivings about the impact of technology on their work. Using insights from personal experience in the industry, the authors outline the current procedures found in one large national chain of shops. They reveal some of the pressures to automate much of the routine work of both counter staff and management. Finally the authors assess the likely operational and technical issues to arise under computerization and how the difficulties can be alleviated. They show that the industry is ill-prepared to handle the impending changes.