Evaluation of strategic investments in information technology
Communications of the ACM
Organizational structure and information technology
Organizational structure and information technology
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Linking information systems application portfolios and organizational strategy
Strategic information technology management
Banking on information technology: converting IT spending into firm performance
Strategic information technology management
Early expert systems: where are they now?
MIS Quarterly
International Journal of Information Management: The Journal for Information Professionals
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The impact of information technology (IT) on organizations has long been an important issue from the application perspective and research perspective. There are many studies on expert systems (ES), specifically on IT, that focus mainly on system development. However, there has not been much research on ES impacts. Based on a study of expert systems in 20 British banking organizations, this paper analyzes and reports a major part of its findings: expert systems' impact and diffusion into those organizations. The research finds that there is a general tendency that ES benefits are perceived in process-related organizational aspects of IT management. However, the perceived ES impact is not found associated with ES adoption in banking organization.