Who should be given priority in a queue?

  • Authors:
  • Refael Hassin;Moshe Haviv

  • Affiliations:
  • Department of Statistics and Operations Research, Tel Aviv University, Tel Aviv 69987, Israel;Department of Statistics, The Hebrew University of Jerusalem, Jerusalem 91905, Israel

  • Venue:
  • Operations Research Letters
  • Year:
  • 2006

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Abstract

We consider a memoryless single server queue with two classes of customers, each having its fixed entry fee. We show that profit and social welfare may benefit from a service discipline based on relative priorities.