Markov Decision Processes: Discrete Stochastic Dynamic Programming
Markov Decision Processes: Discrete Stochastic Dynamic Programming
Structural results for the control of queueing systems using event-based dynamic programming
Queueing Systems: Theory and Applications
Designing a Call Center with Impatient Customers
Manufacturing & Service Operations Management
Commissioned Paper: Telephone Call Centers: Tutorial, Review, and Research Prospects
Manufacturing & Service Operations Management
Asymptotically Optimal Admission Control of a Queue with Impatient Customers
Mathematics of Operations Research
Manufacturing & Service Operations Management
Effects of system parameters on the optimal policy structure in a class of queueing control problems
Queueing Systems: Theory and Applications
Comparing recent assumptions for the existence of average optimal stationary policies
Operations Research Letters
Analysis of a queueing system with impatient customers and working vacations
Proceedings of the 6th International Conference on Queueing Theory and Network Applications
Analytical study on multi-product production planning with outsourcing
Computers and Operations Research
Computers and Operations Research
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We consider the control of a production-inventory system with impatient customers. We show that the optimal policy can be described using two thresholds: a production base-stock level that determines when production takes place and an admission threshold that determines when orders should be accepted. We describe an algorithm for computing the performance of the system for any choice of base-stock level and admission threshold. In a numerical study, we compare the performance of the optimal policy against several other policies.