Communications Systems Driven by Software Agent Technology
Journal of Network and Systems Management
Responsible Agent Behavior: A Distributed Computing Perspective
IEEE Internet Computing
Web-Based Intelligent Call Center for an Intensive Care Unit
WI '01 Proceedings of the First Asia-Pacific Conference on Web Intelligence: Research and Development
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Describes activities in integrating the desktop computer with the telephone system (computer-telephony integration, or CTI). CTI is but one step in the evolution to a seamless and interoperable integrated telecommunications and computer infrastructure, and this may arrive surprisingly soon, enabled by some recent technological developments