IPTV service assurance

Authors:
K. Kerpez;D. Waring;G. Lapiotis;J. B. Lyles;R. Vaidyanathan
Affiliations:
Telcordia Technol., Piscataway, NJ;-;-;-;-
Venue:
IEEE Communications Magazine
Year:
2006

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Abstract

This article discusses service assurance aspects specific to IPTV services and video quality. Classic network monitoring generally ensures that each network element, network segment, and subnetwork is functioning reliably, and may also encompass routing and reachability across different network domains. IPTV service assurance can encompass much more, including subscriber management and authorization, capacity management, perceived video picture quality, and error correction and concealment; accomplished through integrated test and monitoring for rapid resolution of customer complaints. This is all needed to ensure that the customer has an overall video quality of experience (QoE) at least as enjoyable as current TV delivery methods