Determining the causes of end-to-end delay in CSCW applications

  • Authors:
  • T. Ingvaldsen;E. Klovning;M. Wilkins

  • Affiliations:
  • Telenor Research and Development, PO Box 83, N-2027 Kjeller, Norway;ACT AS, PO Box 5347, N-304 Oslo, Norway;Data Network Engineering, BT Advanced Communications Technology Centre, Adastral Park, Ipswich IP5 3RE, UK

  • Venue:
  • Computer Communications
  • Year:
  • 2000

Quantified Score

Hi-index 0.24

Visualization

Abstract

Collaborative multimedia applications are becoming mainstream business tools. Useful work can only be performed if the subjective quality of the application is adequate. This is influenced by many factors including the end-system and network performance. End-to-end delay has been identified as a significant parameter affecting the user's satisfaction with the application. Earlier work has determined acceptable delay bounds for undertaking real tasks. This paper describes an investigation of the system components that contribute to this delay. The components contributing to the delay of audio and video have been measured and the major sources identified.