International Journal of Man-Machine Studies
Hidden patterns in combined and adaptive knowledge networks
International Journal of Approximate Reasoning
Formal methods in object oriented business modelling
Journal of Systems and Software
Intelligent impact assessment of HRM to the shareholder value
Expert Systems with Applications: An International Journal
Fuzzy Cognitive Maps: Advances in Theory, Methodologies, Tools and Applications
Fuzzy Cognitive Maps: Advances in Theory, Methodologies, Tools and Applications
Workflow and process management in printing and publishing firms
International Journal of Information Management: The Journal for Information Professionals
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This paper describes a methodology for the development of a proactive balanced scorecard (PBSCM). The balanced scorecard is one of the most popular approaches developed in the field of performance measurement. However, in spite of its reputation, there are issues that require further research. The present research addresses the problems of the balanced scorecard by utilizing the soft computing characteristics of fuzzy cognitive maps (FCMs). By using FCMs, the proposed methodology generates a dynamic network of interconnected key performance indicators (KPIs), simulates each KPI with imprecise relationships and quantifies the impact of each KPI to other KPIs in order to adjust targets of performance.