Refining diffusion approximations for queues

  • Authors:
  • Ward Whitt

  • Affiliations:
  • Bell Laboratories, WB-1A350, Crawfords Corner Road, Holmdel, NJ 07733, U.S.A.

  • Venue:
  • Operations Research Letters
  • Year:
  • 1982

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Abstract

This note illustrates the need to refine diffusion approximations for queues. Diffusion approximations are developed in several different ways for the mean waiting time in a GI/G/1 queue, yielding different results, all of which fail obvious consistency checks with bounds and exact values.