A queueing system with returning customers and waiting line

Authors:
J. R. Artalejo
Affiliations:
Department of Statistics and Operations Research, Faculty of Mathematics, University Complutense of Madrid, 28040 Madrid, Spain
Venue:
Operations Research Letters
Year:
1995

Citing 2
Cited 1

A survey of retrial queues

Queueing Systems: Theory and Applications - Special issue of queueing systems, theory and applications
Numerical investigation of a multiserver retrial model

Queueing Systems: Theory and Applications - Special issue of queueing systems, theory and applications

Optimal human resource allocation with finite servers and queuing capacity

International Journal of Computer Applications in Technology

Quantified Score

Hi-index	0.00

Visualization

Abstract

We consider a queueing system where a customer who finds all channels busy must decide either to join the queue or to retry after an exponentially distributed time. The performance of the system can be approximated by using the RTA approximation introduced by Wolff and Greenberg. We present numerical results demonstrating the performance of the approximation for various representative cases.