Understanding user's needs in information gathering in social networks

Authors:
Alana Platt;Cynthia Hood
Affiliations:
Illinois Institute of Technlogy, Chicago, IL, USA;Illinois Institute of Technlogy, Chicago, IL, USA
Venue:
Proceedings of the 3rd international workshop on Modeling social media
Year:
2012

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Abstract

Social Network Sites (SNSs) have become an important method for information exchange, and many people turn to these sites for their information needs. Users encounter a variety of challenges when performing information gathering on SNSs because the SNS messages are not organized like traditional documents. These challenges include small amounts of information in each message, unorganized messages, and lack of context in each message. In this work we focus specifically on how the information should be presented to a user to address these issues. We perform a study of SNS users to identify their preferences for such an interface and present the results.