Quality assessment of interactive voice applications
Computer Networks: The International Journal of Computer and Telecommunications Networking
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Computer Communications
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The effect of transmission delay on speech quality in telecommunications is described, with human factors such as conversational mode and the talker's knowledge of the cause of delay taken into account. Objective quality estimation methods for delay effects are proposed, and these methods are applied in an actual communications network. In connection with delay perception in a telephone conversation, the assumption was verified that a talker expects a particular response time from a partner, and that delay that is outside this expectation time window is noticed. Taking this information into account, a subjective conversational experiment is controlled by six kinds of tasks by varying the temporal characteristics. Thus, a subjective assessment of delay effects is obtained by laboratory tests in relation to the detectability threshold, opinion rating, and conversational efficiency. Objective quality measures for each test were defined as a linear combination of temporal parameters that correspond closely to subjective qualities