Runtime measurements in the cloud: observing, analyzing, and reducing variance
Proceedings of the VLDB Endowment
Availability analysis for deployment of in-cloud applications
Proceedings of the 4th international ACM Sigsoft symposium on Architecting critical systems
Verifying cloud services: present and future
ACM SIGOPS Operating Systems Review
Medical data management in the SYSEO project
ACM SIGMOD Record
Communications of the ACM
Queue - Distributed Computing
| Hi-index | 0.02 |
The variability in the service level agreements (SLAs) of cloud providers prompted us to ask the question how do the SLAs compare and how should the SLAs be defined for future cloud services. We break down a cloud SLA into easy to understand components and use it to compare SLAs of public cloud providers. Our study indicates that none of the surveyed cloud providers offer any performance guarantees for compute services and leave SLA violation detection to the customer. We then provide guidance on how SLAs should be defined for future cloud services.