Winbook: a social networking based framework for collaborative requirements elicitation and WinWin negotiations

  • Authors:

  • Nupul Kukreja

  • Affiliations:

  • University of Southern California, USA

  • Venue:
  • Proceedings of the 34th International Conference on Software Engineering
  • Year:
  • 2012

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Abstract

Easy-to-use groupware for diverse stakeholder negotiation has been a continuing challenge [7, 8, 9]. USC’s fifth-generation wiki-based win-win negotiation support tool [1] was not as successful in improving over the previous four generations [2] as hoped - it encountered problems with non-technical stakeholder usage. The popularity of Facebook and Gmail ushered in a new era of widely-used social networking capabilities that I have been using to develop and experiment with a new way for collaborative requirements elicitation and management – marrying the way people collaborate on Facebook and organize their emails on Gmail to come up with a social networking-like platform to help achieve better usage of the WinWin negotiation framework [4]. Initial usage results on 14 small projects involving non-technical stakeholders have shown profound implications on the way requirements are negotiated and used, through the system and software definition and development processes. Subsequently, Winbook has also been adopted as a part of a project to bridge requirements and architecting for a major US government organization. Keywords – collaborative requirements elicitation; WinWin negotiations; social networking