Fuzzy credibility relation method for multiple criteria decision-making problems
Information Sciences: an International Journal
On a canonical representation of fuzzy numbers
Fuzzy Sets and Systems
Fuzzy Sets and Systems
An integrated fuzzy multi-criteria decision making method for manufacturing strategies
Computers and Industrial Engineering
Using fuzzy numbers to evaluate perceived service quality
Fuzzy Sets and Systems - Special issue on fuzzy numbers and uncertainty
A fuzzy approach to select the location of the distribution center
Fuzzy Sets and Systems
Fuzzy rule-based expert system for short-range seismic prediction
Computers & Geosciences
PRICAI'06 Proceedings of the 9th Pacific Rim international conference on Artificial intelligence
An evaluation of airline service quality using the fuzzy weighted SERVQUAL method
Applied Soft Computing
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In today's highly competitive air transportation environment, the quality of airport service is an important issue. In this paper, we present a fuzzy multi-criteria decision-making (MCDM) method for the evaluation of the quality of airport service. The data are collected from the passengers who depart from two international airports in Taiwan. The fuzzy MCDM model is defuzzied using the inverse function arithmetic representation method. The results show that the average quality of the Taoyuan International Airport service is better than that of the Kaohsiung International Airport service. This paper also analyses the quality of airport service using the fuzzy expert system to improve the performance of airport service. The analysis results show that the Kaohsiung International Airport and the Taoyuan International Airports' improvement efforts should be concentrated on seven and five specific service items, respectively. The findings of this paper are to help the decision-makers and the managers of airports improve the quality of airport service. © 2012 Wiley Periodicals, Inc.