Consumer micro-behavior and TV viewership patterns: data analytics for the two-way set-top box

  • Authors:
  • Ray M. Chang;Robert J. Kauffman;Insoo Son

  • Affiliations:
  • Singapore Management University;Singapore Management University;Korea University

  • Venue:
  • Proceedings of the 14th Annual International Conference on Electronic Commerce
  • Year:
  • 2012

Quantified Score

Hi-index 0.00

Visualization

Abstract

Consumer behavior patterns related to home digital media use are changing due to technological innovations. We examine them in the presence of two-way cable television (CATV) set-top boxes. They permit viewers to change channels, switch to the Internet, and order paid programming, among other functions. We focus on micro-level data that are generated from consumer CATV viewing behavior. We capture clickstreams of channel-changing behavior when consumer use a remote control handset to interact with the set-top box in their home. We explore a variety of data analytics results that characterize patterns of consumer channel-switching behavior, as a basis for suggesting different clusters of observed behavior. We also probe the explanatory elements that give rise to what we see.