Evaluating knowledge management capability of organizations: a fuzzy linguistic method
Expert Systems with Applications: An International Journal
A new evaluation model for intellectual capital based on computing with linguistic variable
Expert Systems with Applications: An International Journal
A fuzzy MCDM approach for personnel selection
Expert Systems with Applications: An International Journal
Trust estimation in a virtual team: A decision support method
Expert Systems with Applications: An International Journal
A 2-tuple fuzzy linguistic representation model for computing with words
IEEE Transactions on Fuzzy Systems
Using Fuzzy AHP to manage Intellectual Capital assets: An application to the ICT service industry
Expert Systems with Applications: An International Journal
Intangible management monitors and tools: Reviews
Expert Systems with Applications: An International Journal
Hi-index | 12.05 |
''If a tree falls in the forest and no one is around to hear it, does it make a sound?'' and, paraphrasing the proverbial philosophy question, if a company has a strong CSR commitment but nobody recognizes it, does it produce any benefits? Business returns from corporate social responsibility (CSR) practices, such as customers loyalty and company reputation, depend heavily on how stakeholders perceive the company social behavior, making the measure of stakeholder perception a key issue in the process of CSR assessment. In this paper the analysis of CSR activities, as perceived by stakeholders, is realized utilizing global reporting initiative (GRI) indicators structured under balanced scorecard (BSC) perspectives and sustainability dimensions. We utilize a multi-criteria approach combined with fuzzy linguistic variables, in the variation of the 2-tuple, creating a hierarchy of CSR components with the purpose of integrating financial and non-financial sustainability dimensions and strategic perspectives. The hierarchy provides a multidimensional model that allows to evaluate the multifaceted social behavior of a company: the same company can be perceived simultaneously as responsible or irresponsible depending on the considered dimension and perspective.