Metric techniques for maintenance programmers in a maintenance ticket environment

  • Authors:
  • Brian Kelly;Hisham M. Haddad

  • Affiliations:
  • Kennesaw State University, Kennesaw, Georgia;Kennesaw State University, Kennesaw, Georgia

  • Venue:
  • Journal of Computing Sciences in Colleges
  • Year:
  • 2012

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Abstract

In the domain of software engineering, tracking metrics and evaluating developer performance has been a field of great interest. Project managers are constantly looking to understand the performance of their team, which can help plan for future projects as well as identify potential issues. While the development process has been the focus of many of these metrics over the years, there is a lack of understanding on how to best keep metrics and track performance on a maintenance team. Many organizations have two separate resource pools. One is dedicated to the development of new applications, while another is tasked at maintaining the current system. In software engineering industry, there are many metrics that can quantitatively measure the performance of a software developer, however there are few if any metrics geared towards the maintenance group. Because they are completely separate functions in the software world, this paper proposes a new metric technique to measure maintenance programmer's performance.