An Emergency System to Improve Ambulance Dispatching, Ambulance Diversion and Clinical Handover Communication--A Proposed Model

  • Authors:

  • Samir El-Masri;Basema Saddik

  • Affiliations:

  • College of Computer and Information Systems, King Saud University, Riyadh, Saudi Arabia;Department of Health Informatics, College of Public Health and Health Informatics, King Saud Bin Abdulaziz University for Health Sciences, Riyadh, Kingdom of Saudi Arabia 11426

  • Venue:
  • Journal of Medical Systems
  • Year:
  • 2012

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Abstract

Effective communication in healthcare is important and especially critical in emergency situations. In this paper we propose a new comprehensive emergency system which facilitates the communication process in emergency cases from ambulance dispatch to the patient's arrival and handover in the hospital. The proposed system has been designed to facilitate and computerize all the processes involved in an accident from finding the nearest ambulance through to accessing a patient's online health record which can assist in pre-hospital treatments. The proposed system also locates the nearest hospital specializing in the patient's condition and will communicate patient identification to the emergency department. The components of the proposed system and the technologies used in building this system are outlined in this paper as well as the challenges expected and proposed solutions to these challenges.