Communication breakdowns in global software development teams: is knowledge creation the answer?

Authors:
Rasmus Eskild Jensen
Affiliations:
University of Copenhagen, Copenhagen, Denmark
Venue:
Proceedings of the 17th ACM international conference on Supporting group work
Year:
2012

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Abstract

The aim of this research is to understand collaborative work practices in global software development companies with a special emphasis on knowledge creation in global software development (GSD) teams. The research is based on a work place study of a Danish software company working with a Philippine offshore department. So far I have found that miscommunication and misunderstandings between the Danish and the Philippine developers in the project are partly grounded in different social worlds. Next step is to investigate the role of knowledge creation and describe in further detail how these misunderstandings occur in the everyday work practice.