Field studies of computer system administrators: analysis of system management tools and practices
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Towards virtualizing the helpdesk: assessing the relevance of knowledge across distance
Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology
Multiple people and components: considerations for designing multi-user middleware
Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology
Computer help at home: methods and motivations for informal technical support
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
International Journal of Human-Computer Studies
System administrators as broker technicians
Proceedings of the Symposium on Computer Human Interaction for the Management of Information Technology
Wiki anxiety: impediments to implementing wikis for IT support groups
Proceedings of the Symposium on Computer Human Interaction for the Management of Information Technology
Principles for applying social navigation to collaborative systems
Proceedings of the 4th Symposium on Computer Human Interaction for the Management of Information Technology
A collaborative ontology development tool for information security managers
Proceedings of the 4th Symposium on Computer Human Interaction for the Management of Information Technology
Transparent collaboration: letting users simulate another user's world
Proceedings of the 4th Symposium on Computer Human Interaction for the Management of Information Technology
Information needs of system administrators in information technology service factories
CHIMIT '11 Proceedings of the 5th ACM Symposium on Computer Human Interaction for Management of Information Technology
Journal of Network and Computer Applications
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Collaboration is critical to the management of modern computer systems. At every scale, making computers work is a collective task, from enterprise systems where teams of disparate specialists work together to understand, manage, and maintain vast complex IT infrastructures, all the way down to individuals seeking online, family, and co-worker help on how to keep their personal computers running. Since 2007, the CHIMIT symposium has served as a venue for research on all aspects of HCI and the management of information technology. CHIMIT sits at the intersection of several research communities, and to better draw in people from these communities, we plan to hold a series of workshops emphasizing various aspects of HCI and IT management. For GROUP, we propose a one-day workshop examining the collaborative aspects of configuring, managing, and troubleshooting computer systems at all scales.