After dialog went pervasive: separating dialog behavior modeling and task modeling

  • Authors:
  • Amanda J. Stent

  • Affiliations:
  • AT&T Labs - Research, Florham Park, NJ

  • Venue:
  • SDCTD '12 NAACL-HLT Workshop on Future Directions and Needs in the Spoken Dialog Community: Tools and Data
  • Year:
  • 2012

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Abstract

Dialog Goes Pervasive Until recently, many dialog systems were information retrieval systems. For example, using a telephone-based interactive response system a US-based user can find flights from United (1-800-UNITED-1), get movie schedules (1-800-777-FILM), or get bus information (Black et al., 2011). These systems save companies money and help users access information 24/7. However, the interaction between user and system is tightly constrained. For the most part, each system only deals with one domain, so the task models are typically flat slot-filling models (Allen et al., 2001b). Also, the dialogs are very structured, with system initiative and short user responses, giving limited scope to study important phenomena such as coreference.