Towards quality-adaptive spoken dialogue management

Authors:
Stefan Ultes;Alexander Schmitt;Wolfgang Minker
Affiliations:
Ulm University, Ulm, Germany;Ulm University, Ulm, Germany;Ulm University, Ulm, Germany
Venue:
SDCTD '12 NAACL-HLT Workshop on Future Directions and Needs in the Spoken Dialog Community: Tools and Data
Year:
2012

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Abstract

Information about the quality of a Spoken Dialogue System (SDS) is usually used only for comparing SDSs with each other or manually improving the dialogue strategy. This information, however, provides a means for inherently improving the dialogue performance by adapting the Dialogue Manager during the interaction accordingly. For a quality metric to be suitable, it must suffice certain conditions. Therefore, we address requirements for the quality metric and, additionally, present approaches for quality-adaptive dialogue management.