Faltering from ethnography to design
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Ethnographically-informed systems design for air traffic control
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Re-place-ing space: the roles of place and space in collaborative systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
The usability engineering lifecycle: a practitioner's handbook for user interface design
The usability engineering lifecycle: a practitioner's handbook for user interface design
Is paper safer? The role of paper flight strips in air traffic control
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on interface design for safety-critical interactive systems: when there is no room for user error
Usability engineering: scenario-based development of human-computer interaction
Usability engineering: scenario-based development of human-computer interaction
Locales Framework: Understanding and Designing for Wicked Problems
Locales Framework: Understanding and Designing for Wicked Problems
Participatory It Design: Designing for Business and Workplace Realities
Participatory It Design: Designing for Business and Workplace Realities
Human-Machine Reconfigurations: Plans and Situated Actions
Human-Machine Reconfigurations: Plans and Situated Actions
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We have developed the Artifact Map as a tool for context analysis. In a first step, this tool supports and structures the early process of, "hunting for stories" by collecting, describing and mapping all artifacts on a floor map as an anchor. Subsequently, this visible, tangible surrogate paper context is collaboratively extended and used in interviews. Doing so, users are aided in making tacit knowledge explicit, analyzing and reflecting creatively about all aspects of their workaday world. Preparing and working with the Artifact map helps to immerse quickly in a complex context, to find interesting research and design questions, and to establish a common language. Collaborative, social and work processes are jointly sketched on the map, later visually informing further design. Preparing and working with the Artifact Map is both a structured analysis process and an exploratory ethnographic method, with potential to reveal hidden issues that a normal rapid analysis would not disclose. This paper describes the preparation, use, and method in detail. We also report on our results using the Artifact Map to improve our understanding of the context of a vessel traffic center.