Locus of control in conversational agent design: effects on older users’ interactivity and social presence

Authors:
Veena Chattaraman;Wi-Suk Kwon;Juan Gilbert;Shelby Darnell
Affiliations:
Department of Consumer Affairs, Auburn University, Auburn, AL;Department of Consumer Affairs, Auburn University, Auburn, AL;School of Computing, Clemson University, Clemson, SC;School of Computing, Clemson University, Clemson, SC
Venue:
IVA'12 Proceedings of the 12th international conference on Intelligent Virtual Agents
Year:
2012

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Abstract

This study examines the impact of locus of control in conversational agent design on the interaction experience of 61 older users (65+ years old) through a laboratory experiment. Results reveal that for older users, agent control facilitates greater interactivity and social presence than user control.