Context and consciousness: activity theory and human-computer interaction
Context and consciousness: activity theory and human-computer interaction
Dynamics in document design: creating text for readers
Dynamics in document design: creating text for readers
The invisible computer
Through the Interface: A Human Activity Approach to User Interface Design
Through the Interface: A Human Activity Approach to User Interface Design
CSEET '01 Proceedings of the 14th Conference on Software Engineering Education and Training
Human-Computer Interaction (3rd Edition)
Human-Computer Interaction (3rd Edition)
The nature of device models: the yoked state space hypothesis and some experiments with text editors
Human-Computer Interaction
A Formal Definition of Complex Software
ICSEA '08 Proceedings of the 2008 The Third International Conference on Software Engineering Advances
Towards a framework for documentation design: an abstract model of computer-mediated activity
Proceedings of the 31st European Conference on Cognitive Ergonomics
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One way to support end users of software is to provide documentation materials such as user manuals and online Help. As not all software is equally difficult to master, documentation designers need to determine the quality and quantity of the information to be included in the user documentation. A first step towards this end would be to assess the complexity of the software from the user's point of view. This paper suggests one approach to such an assessment, based on the idea of use complexity as a multi-dimensional construct. A consideration of width, depth and height of use complexity can help designers determine documentation requirements.