The design of an online community for welfare recipients

Authors:
Sanat Kumar Bista;Nathalie Colineau;Surya Nepal;Cécile Paris
Affiliations:
CSIRO -- ICT Centre, Marsfield, NSW, Australia;CSIRO -- ICT Centre, Marsfield, NSW, Australia;CSIRO -- ICT Centre, Marsfield, NSW, Australia;CSIRO -- ICT Centre, Marsfield, NSW, Australia
Venue:
Proceedings of the 24th Australian Computer-Human Interaction Conference
Year:
2012

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Abstract

We present the design of an online community targeting people currently in receipt of welfare payments to help them find a job and become financially self-sufficient. We developed and deployed this online community in partnership with the Australian Government's Department of Human Services. In this paper, we report on the process of designing this community, its main components and unique features, and the initial data we have collected.