Surrogate users: mediating between social and technical interaction
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The temporal aspects of work for HCI
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Human communication in customer-agent-computer interaction: Face-to-face versus over telephone
Computers in Human Behavior
Making the organization come alive: talking through and about the technology in remote banking
Human-Computer Interaction
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