Generalized process structure grammars GPSG for flexible representations of work
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Freeflow: mediating between representation and action in workflow systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Coping with errors: the importance of process data in robust sociotechnical systems
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Workflow management: models, methods, and systems
Workflow management: models, methods, and systems
Advanced Petri Nets for Modelling Mobile Agent Enabled Interorganizational Workflows
ECBS '02 Proceedings of the 9th IEEE International Conference on Engineering of Computer-Based Systems
ICATPN '97 Proceedings of the 18th International Conference on Application and Theory of Petri Nets
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 6 - Volume 6
Identifying the Workflow Potential of Business Processes
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 5 - Volume 5
Modeling the workflow of prescription writing
Proceedings of the 2003 ACM symposium on Applied computing
Goal-Focused Self-Modifying Workflow in the Healthcare Domain
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 6 - Volume 6
Health care and services delivery systems as complex adaptive systems
Communications of the ACM - Adaptive complex enterprises
Information Processing and Management: an International Journal
Modeling Business Processes: A Petri Net-Oriented Approach
Modeling Business Processes: A Petri Net-Oriented Approach
IEEE Transactions on Information Technology in Biomedicine
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In information-rich environments, participants can, and often must, access and use diverse sources of data to support their decision-making tasks. Modeling such environments is important, but cannot be done without effective conceptual models. A problem in information-rich environments is a disconnect between the control-flow across tasks and the information flow that must accompany these tasks. This can pose a challenge for supporting workflows in such environments. Micro-level concerns such as information seeking, sharing, recording, interpreting and hand-offs are not captured in existing workflow models. Without these information-related tasks, the control flows depicted appear to occur magically. We propose an integrated conceptual modeling technique that allows modeling both, control-flows and information-flows. The technique overloads some constructs while retaining their semantic origins, obviating the need to learn new constructs. We elaborate on the model with authentic examples drawn from ethnographic studies of healthcare practices in intensive care units. The paper demonstrates how: the proposed overloading can model information-related tasks; and help bring together conceptual modeling of control and information-flows in information-rich environments. The technique is evaluated with the help of multiple real-world examples.