Identifying key performance indicators in food technology contract R&D

  • Authors:

  • Steven M. Flipse;Maarten C. A. Van Der Sanden;Tim Van Der Velden;Frances T. J. M. Fortuin;S. W. F. (Onno) Omta;Patricia Osseweijer

  • Affiliations:

  • Delft University of Technology, Faculty of Applied Sciences, Department of Biotechnology, Section Biotechnology & Society, Julianalaan 67, 2628BC Delft, The Netherlands and CSG Centre for Society ...;Delft University of Technology, Faculty of Applied Sciences, Science Education and Communication, Lorentzweg 1, 2628CJ Delft, The Netherlands;Delft University of Technology, Faculty of Applied Sciences, Department of Biotechnology, Section Biotechnology & Society, Julianalaan 67, 2628BC Delft, The Netherlands;Wageningen University and Research Centre, PO Box 8130, 6700 EW Wageningen, The Netherlands and Food Valley Organisation, PO Box 294, 6700 AG Wageningen, The Netherlands;Wageningen University and Research Centre, PO Box 8130, 6700 EW Wageningen, The Netherlands;Delft University of Technology, Faculty of Applied Sciences, Department of Biotechnology, Section Biotechnology & Society, Julianalaan 67, 2628BC Delft, The Netherlands and CSG Centre for Society ...

  • Venue:
  • Journal of Engineering and Technology Management
  • Year:
  • 2013

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Abstract

Innovating companies increasingly rely on outsourcing to Contract Research Organisations (CROs) for their Research and Development (R&D), which are largely understudied. This paper presents the outcome of a case study in the field of food technology contract research, identifying context specific Key Performance Indicators (KPIs) for a CRO. KPIs were identified with a modified version of the Wageningen Innovation Assessment Tool, with which 72 finished successful and less successful projects were analysed. We developed a benchmarking tool to evaluate starting or running innovation project quality, which allows for direct, in situ project improvements by project leaders at CROs.