Simulation standard for business process management

  • Authors:
  • John Januszczak;Geoff Hook

  • Affiliations:
  • Meta Software Corporation, Burlington, MA;Lanner Group Limited, Redditch, Worcestershire, UK

  • Venue:
  • Proceedings of the Winter Simulation Conference
  • Year:
  • 2011

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Abstract

Simulation is considered a key component for business process management suites. Within business process management, simulation can be readily used for both process design, and ongoing improvement. Despite the predictive capabilities of simulation, the lack of wide scale adoption within business process management compared with what might be expected suggests that more can be done to better integrate, and use, simulation with business process management suites. While mature standards exist for the definitions of the business processes, there is a lack of standards for defining business process simulation parameters. This paper describes the current challenges when using simulation for business process management, and shows how a standard for defining business process simulation scenarios would help organizations implementing business process management suites leverage the prescriptive power of simulation. The components of such a standard and how this standard might be extended into a complete process analytics framework will be presented.