Acceleration of stochastic approximation by averaging
SIAM Journal on Control and Optimization
A Staffing Algorithm for Call Centers with Skill-Based Routing
Manufacturing & Service Operations Management
Service-Level Differentiation in Call Centers with Fully Flexible Servers
Management Science
Staffing Multiskill Call Centers via Linear Programming and Simulation
Management Science
Robust Stochastic Approximation Approach to Stochastic Programming
SIAM Journal on Optimization
Staffing optimization in complex service delivery systems
Proceedings of the 7th International Conference on Network and Services Management
Modeling a complex global service delivery system
Proceedings of the Winter Simulation Conference
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