Supporting Public Policy Making Processes with Workflow Technology: Lessons Learned From Cases in Four European Countries

Authors:
Vishanth Weerakkody;Habin Lee;Andrea Ko;Tunc D. Medeni;Ramzi El-Haddadeh;Aggeliki Tsohou;Karim Al-Yafi;Zahir Irani;Luis Miguel Campos
Affiliations:
Brunel University, UK;Brunel University, UK;Corvinus University of Budapest, Hungary;Turksat, Turkey;Brunel University, UK;Brunel University, UK;Brunel University, UK;Brunel Business School, Brunel University, UK;PDM&FC, Lisbon, Portugal
Venue:
International Journal of Electronic Government Research
Year:
2012

Citing 3
Cited 0

An overview of workflow management: from process modeling to workflow automation infrastructure

Distributed and Parallel Databases - Special issue on software support for work flow management
Characterizing E-Participation in Policy-Making

HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 5 - Volume 5
Workflow management systems for process organisations

Workflow management systems for process organisations

Quantified Score

Hi-index	0.00

Visualization

Abstract

Workflow technology has been proven as an enabler for numerous benefits for private and public organizations. Including: cost reduction, efficiency savings in terms of time and cost, increased capability, faster processing, reductions in errors, and work iterations, service quality and customer satisfaction. Public sector has endorsed these benefits by adopting workflow management systems to support administrative processes, such as human resources management or claims processing. This technology is yet to be utilized to support the formulation of policy making processes to facilitate the participation of citizens in the policy making processes and increase their awareness on political issues. This paper Investigates the feasibility of adopting workflow tools for the support of decision making processes that lead to development of public policies, despite the variant institutional settings. To do so, public policy making processes from four countries were examined and analyzed. The results are explored further in the article.