Design and natural science research on information technology
Decision Support Systems - Special issue on WITS '92
BOOTSTRAP 3.0—A SPICE1 Conformant Software Process Assessment Methodology
Software Quality Control
CMMI(R) Assessments: Motivating Positive Change (Sei Series in Software Engineering)
CMMI(R) Assessments: Motivating Positive Change (Sei Series in Software Engineering)
Reference modeling and method construction: a design science perspective
Proceedings of the 2006 ACM symposium on Applied computing
Supplier relationship management: a case study in the context of health care
Journal of Theoretical and Applied Electronic Commerce Research
Design science in information systems research
MIS Quarterly
The design of focus area maturity models
DESRIST'10 Proceedings of the 5th international conference on Global Perspectives on Design Science Research
| Hi-index | 0.00 |
Increased competition and market dynamics in healthcare have led to a stronger need for a strategy to amend customer relationships and for a clear understanding of how healthcare providers can improve their collaboration with key suppliers. Under the label of 'supplier relationship management', more research is conducted to study this phenomenon either on a social system or technical system perspective. In this paper, the author presents a maturity model that links metrics for both 'worlds' to prescribe the evolution of key practices, IT-services, and people skills. The proposed model can be used to examine the maturity of supplier relationship management of a particular hospital, identifying performance gaps and systematizing improvement initiatives. When used across a health system, it can be applied to benchmark the performance of the participating members, facilitating new ways for collaborative learning.