Controlling bias in user assertions in expert decision support systems for problem formulation
Journal of Management Information Systems
Facilitating group creativity: Experience with a group decision support system
Journal of Management Information Systems - Special Issue: Decision Support and Knowledge-Based Systems
Knowledge management in organizational planning
Journal of Management Information Systems - Special Issue: Decision Support and Knowledge-Based Systems
Causal and non-causal relationships and dynamic model construction in a managerial advisory system
Journal of Management Information Systems - Special Issue: Decision Support and Knowledge-Based Systems
Managing prototype knowledge/expert system projects
Communications of the ACM
A survey of knowledge acquisition techniques and their relevance to managerial problem domains
Decision Support Systems
Automated discovery of causal relationships in managerial problem domains
Automated discovery of causal relationships in managerial problem domains
The Extent and Nature of Computer-Based Records Management in the United States
Information Resources Management Journal
The Evolution of Management Information Systems: A Literature Review
Journal of Integrated Design & Process Science
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Significant payoff potential exists for organizations that effectively exploit artificial intelligence technologies to manage organizational knowledge. The fundamental concepts of knowledge management, knowledge acquisition, knowledge representation, and knowledge utilization are examined in light of the unique characteristics of organizational problems. Key areas where these technologies can be applied in organizational settings are discussed, including document processing, organizational learning, information systems management, and group decision support systems. Managerial issues regarding worker resistance, competitive advantage, and cost of adopting knowledge management technology are also considered.