Information in the enterprise: it's more than technology
Information in the enterprise: it's more than technology
Facilitators and inhibitors for the strategic use of information technology
Information and Management
Can information technology improve managerial problem finding?
Information and Management
Investment in information systems and the financial performance of the firm
Information and Management
Corporate Intranet
Looking into Intranets and the Internet: Advice for Managers
Looking into Intranets and the Internet: Advice for Managers
Data Warehousing: Strategies, Technologies, and Techniques
Data Warehousing: Strategies, Technologies, and Techniques
Business information analysis and integration technique (BIAIT): the new horizon
ACM SIGMIS Database
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This paper provides a framework for information systems IS design for TQM implementation. The framework consists of three main phases. In the first, TQM implementation tasks are established. These tasks include identifying customer satisfaction variables CSV, translation of CSV to firm response variables FRV, benchmarking, and continuous improvement. The second phase includes analyses of communication effectiveness requirements between the organizational entities such as sales/marketing, top management, operations, accounting/finance and also with the customers. In the third phase, appropriate IS component inventories for different communication interfaces are generated. This was accomplished by first mapping the TQM implementation tasks for the communication interfaces. Then appropriate IS/IT solution was recommended for each interface. The final IS design is achieved by integrating IS components at technological, functional, and strategic levels. Finally, a hypothetical example for a large manufacturing firm is provided.