Communications of the ACM - Special issue on analysis and modeling in software development
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Reengineering: business change of mythic proportions?
MIS Quarterly
IT divergence in reengineering support: performance expectations vs. perceptions
Information and Management
Interorganizational business process redesign: merging technological and process innovation
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Special section: toward a theory of business process change management
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Business process redesign: tactics for managing radical change
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Journal of Management Information Systems - Special section: Strategic and competitive information systems
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Many contributions in the literature of Business Process Change BPC address the questions of why and how to conduct IT-enabled BPC projects. A relatively underexposed area, however, is the question of how to formulate an alternative process design. Therefore, the focus of this paper is to support BPC managers in their search for IT-enabled alternative process designs. The support should stem from a set of concretely defined redesign guidelines that are visualized in simple process charts. These visualized guidelines should help BPC managers to recognize their applicability in their own context. The aim of this paper is threefold. First, the literature is reviewed to formulate a number of IT-enabled BPC guidelines. Second, these guidelines are visualized in process charts. Third, a case study is presented to illustrate the applicability of these visualized guidelines.