Applied multivariate statistics for the social sciences
Applied multivariate statistics for the social sciences
Improving software quality: an insider's guide to TQM
Improving software quality: an insider's guide to TQM
Software quality: an overview from the perspective of total quality management
IBM Systems Journal
How ISO 9001 Fits Into the Software World
IEEE Software
Secrets of software quality: 40 innovations from IBM
Secrets of software quality: 40 innovations from IBM
TQM for information systems management: quality practices for continuous improvement
TQM for information systems management: quality practices for continuous improvement
ISO 9000-3: a tool for software product and process improvement
ISO 9000-3: a tool for software product and process improvement
Quality function deployment usage in software development
Communications of the ACM
The relationship between user participation and system success: a simultaneous contingency approach
Information and Management
Software Quality Management and ISO 9001: How to Make Them Work for You
Software Quality Management and ISO 9001: How to Make Them Work for You
Metrics and Models in Software Quality Engineering
Metrics and Models in Software Quality Engineering
TQM for Computer Software
A critical look at ISO 9000 for software quality management
Software Quality Control
Practical Guide to Software Quality Mangement
Practical Guide to Software Quality Mangement
Capability Maturity Model, Version 1.1
IEEE Software
How ISO 9001 Compares With The CMM
IEEE Software
Measurement Programs in Software Development: Determinants of Success
IEEE Transactions on Software Engineering
IEEE Transactions on Software Engineering
The Effective Design of Work Under Total Quality Management
Organization Science
CMMI Guidlines for Process Integration and Product Improvement
CMMI Guidlines for Process Integration and Product Improvement
A maturity model for the implementation of software process improvement: an empirical study
Journal of Systems and Software - Special issue: The new context for software engineering education and training
Journal of Systems and Software
A unified model for the implementation of both ISO 9001:2000 and CMMI by ISO-certified organizations
Journal of Systems and Software - Special issue: Selected papers from the 11th Asia Pacific software engineering conference (APSEC 2004)
Survey research methodology in management information systems: an assessment
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Total quality management in information systems development: key constructs and relationships
Journal of Management Information Systems - Special section: Exploring the outlands of the MIS discipline
A User-Oriented Model of Factors that Affect Information Requirements Determination Process Quality
Information Resources Management Journal
Silver Pellets for Improving Software Quality
Information Resources Management Journal
Hi-index | 0.00 |
Literature presents attributes of effective quality management in building software systems. The value of the capability maturity model CMM, ISO 9000, and total quality management TQM concepts in managing software quality has been widely acknowledged. However, shortcomings of these approaches have also been recognized. For instance, scholars have acknowledged CMM implementation difficulties because of its inherent complexity. This research synthesizes existing literature base in CMM, ISO 9000, TQM, among others, to identify six critical factors of software quality management SQM and then develops an instrument that can be used to measure critical factors of SQM. Validity and reliability are established by reviewing extant literature, testing a preliminary version of the instrument among a group of researchers and industry experts, and empirically testing a revised version of the instrument among a group of IS professionals. The instrument is relatively easy to implement and requires minimal resources. Implications for research and practice are discussed.