Towards value-focused decision support systems

  • Authors:
  • Alina Pommeranz;Pascal Wiggers;Catholijn M. Jonker

  • Affiliations:
  • Delft University of Technology, CD Delft, The Netherlands;Delft University of Technology, CD Delft, The Netherlands;Delft University of Technology, CD Delft, The Netherlands

  • Venue:
  • Proceedings of the 30th European Conference on Cognitive Ergonomics
  • Year:
  • 2012

Quantified Score

Hi-index 0.00

Visualization

Abstract

Motivation -- To support people in taking life-decisions in an informed way by reflecting on their values. Research approach -- A user-centred mixed methods approach. (1) a prototype was built based on expert advice; (2) the prototype was used in participatory user studies to elicit design considerations; (3) sketches based on the considerations were tested in a user survey. Findings/Design -- We present five design guidelines that were derived from the participatory design study and the online survey. Research limitations/Implications -- Only four participants took part in the participatory study, which may have led to a limited set of design considerations. Originality/Value -- Designing value-focused decision support systems and, in specific, tools for value-reflection is under-explored in HCI. Our guidelines raise awareness of this important area of research. Our results are also relevant for value sensitive design. Take away message -- When designing digital support for value-reflection, it is crucial to consider (1) uniqueness of each user, (2) trust in the system, (3) adjustable levels of guidance, (4) emotional triggers and (5) integration with social networks.