Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Cognitive Work Analysis: Towards Safe, Productive, and Healthy Computer-Based Work
Cognitive Work Analysis: Towards Safe, Productive, and Healthy Computer-Based Work
| Hi-index | 0.00 |
This paper presents a method to work analysis able to leverage organizational change by the elicitation of a multi-prospective object, a common cognitive referent, shared by all the actors and functions operating in the work system. The focus of the action moves from the acquisition of reflexivity by a single operator, or within the same group of operators, to the study of the interfaces between groups in the work system of reference. Research approach -- The case study method was the research strategy used to collect in-depth data, support data convergence and findings analytical generalization. In the design, an embedded single-case study was applied, with the involvement of three different subunits of analysis. The case was a Hospital specialized in infectious diseases. Findings/Design -- The results proposed work systems analysis presented with infographics with evidence of the relations and interdependencies between sub-systems and the possible flaws that may affect the system performance. Originality/Value -- The research makes a contribution to the way to visualize leverages for change in complex socio-technical systems. Take away message -- A visual explanation of how a work system functions and where it can be improved will support the operators themselves to promote organizational change.