Taking a Byte of Telephony Costs: UAA Migrates to VoIP

Authors:
Bogdan Hoanca;Richard Whitney
Affiliations:
University of Alaska Anchorage, USA;University of Alaska Anchorage, USA
Venue:
Journal of Cases on Information Technology
Year:
2010

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Abstract

In 2006, the University of Alaska Anchorage UAA upgraded the telephone system at its main campus in Anchorage from a traditional private branch exchange PBX architecture to a Voice over Internet Protocol VoIP system. This case describes the organizational decisions that led to the change; the scope and the process of upgrading; and the current status of the new VoIP system. The actual migration to VoIP was completed less than a year after the start of the project. The transition process went smoothly. User satisfaction with the performance of the VoIP system is very high. Based on extensive interviews with decision makers and the technical personnel involved, this case also describes financial considerations including "creative" ways to stretch a limited budget, outsourcing considerations, training related issues, as well as lessons learned.