Information Economics and Policy
Selection of vendors—a mixed-integer programming approach
CIE '96 Proceedings of the 19th international conference on Computers and industrial engineering
Proceedings of the 32nd conference on Winter simulation
An optimization model for concurrent selection of tolerances and suppliers
Computers and Industrial Engineering
Strategic supplier selection in the added-value perspective: A CI approach
Information Sciences: an International Journal
Supplier selection and order lot sizing modeling: A review
Computers and Operations Research
Vendor selection in outsourcing
Computers and Operations Research
Efficient Auction Mechanisms for Supply Chain Procurement
Management Science
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Partner selection is an important aspect of all outsourcing processes. Traditional partner selection typically involves steps to determine the criteria for outsourcing, followed by a qualification of potential suppliers and concluding with a final selection of partner(s). Reverse auctions (RAs) have widely been used for partner selection in recent times. However, RAs, although proven successful in initial price reduction strategies for product and service provision, can suffer from reduced effectiveness as the number of executions increases. This paper illustrates Dell's experience of such diminishing returns for its outsourced after sales product repair service and presents the development of a new partner selection methodology, which incorporates a new process improvement stage to be executed in combination with the final selection phase. This new methodology is underpinned by the development of a computer based simulation supply partner selection decision support tool for service provision. The paper highlights the significant additional cost saving benefits and improvement in service achievable through the use of advanced simulation based decision supports.