Information quality dimensions for the social web

  • Authors:
  • Markus Schaal;Barry Smyth;Roland M. Mueller;Rutger MacLean

  • Affiliations:
  • University College Dublin;University College Dublin;Berlin School of Economics and Law;University of Twente

  • Venue:
  • Proceedings of the International Conference on Management of Emergent Digital EcoSystems
  • Year:
  • 2012

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Abstract

User generated content has become a valuable part of the Social Web, and high quality web content is used to influence buying decisions in a growing number of business domains. Numerous information quality frameworks have been proposed in the last years. Since 1989 at least twenty frameworks were written concerning information quality in different contexts. Most of these frameworks have been developed for databases or data warehousing in a business context. But information quality has also gained vital importance for collaboratively created content in the so-called Web 2.0. Based on literature reviews, recent publications, and Grounded Theory research on Web 2.0 sites, we propose an extended set and a new classification of information quality dimensions for the Social Web in general. Our comprehensive list of information quality dimensions can be applied to the engineering, analysis, and management of digital ecosystems and serves as a base for future research in this area.