An initial investigation on the relationship between usage and findability

Authors:
Colin Wilkie;Leif Azzopardi
Affiliations:
University of Glasgow, Glasgow, UK;University of Glasgow, Glasgow, UK
Venue:
ECIR'13 Proceedings of the 35th European conference on Advances in Information Retrieval
Year:
2013

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Authoritative sources in a hyperlinked environment

Journal of the ACM (JACM)
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QSIC '04 Proceedings of the Quality Software, Fourth International Conference
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IEEE Transactions on Software Engineering
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Proceedings of the 17th ACM conference on Information and knowledge management

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Abstract

Ensuring that information within a website is findable is particularly important. This is because visitors that cannot find what they are looking for are likely to leave the site or become very frustrated and switch to a competing site. While findability has been touted as important in web design, we wonder to what degree measures of findability are correlated to usage. To this end, we have conducted a preliminary study on three sub-domains across a number of measures of findability.