What aren't we measuring?: methods for quantifying wiki-work

  • Authors:
  • Aaron Halfaker;Brian Keegan;Andrea Forte;R. Stuart Geiger;Dario Taraborelli;Maryana Pinchuk;Mikhil Masli

  • Affiliations:
  • University of Minnesota;Northwestern University;Drexel University;University of California, Berkley;Wikimedia Foundation;Wikimedia Foundation;University of Minnesota

  • Venue:
  • Proceedings of the Eighth Annual International Symposium on Wikis and Open Collaboration
  • Year:
  • 2012

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Abstract

Wikis and other open collaboration systems rely on the work of contributors to survive. But what is work and how do we quantify it? Answering this question in the right context is essential for attaining robust and generalizable results across open contribution systems. Our goal is to develop a repertoire of metrics and understand their possible dimensions in order to refine our ability as a research community to measure wikis and wiki activity appropriately across a wide range of contexts. This panel explores the current practice of measuring work in wikis, offers perspectives about the limitations of current approaches and suggests new opportunities for measuring contribution behavior.